Frequently Asked Questions

Everything you need to know about shopping with Charlie B Collection.

How can I track my order?

Once your order has shipped, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery progress.

What is your return policy?

We accept returns on unworn, unwashed items with original tags attached within 30 days of purchase. Please visit our returns portal to initiate a request.

Do you offer international shipping?

Yes, Charlie B Collection ships to most countries worldwide. Shipping costs and delivery times vary based on the destination and will be calculated at checkout.

How do I care for my Charlie B garments?

To maintain the quality of our fabrics, we recommend following the specific care instructions on the inner garment tag, though most items prefer a cold gentle cycle and laying flat to dry.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options like Afterpay.

What should I do if an item is out of stock?

You can sign up for restock notifications on the product page. Simply enter your email address, and we will notify you as soon as your size becomes available again.